Orynth Retail LLC is committed to providing a satisfying shopping experience. If you are not satisfied with the home and storage products you purchased, you may request a return in accordance with the policy below.
- Return Period
Customers may contact Orynth Retail LLC to request a return within 30 days of receiving the item.
Requests submitted after this period may not be accepted for processing.
- Return Conditions
To ensure a smooth return process, please adhere to the following requirements:
Items must be shipped back only after receiving return confirmation from us;
Customers must provide order details and the reason for the return;
Items should include all relevant accessories, packaging, and accompanying materials (if applicable).
Returns are accepted even if the item has been unsealed.
We understand that customers may need to open the package to inspect the item; therefore, as long as the item meets return criteria and has not sustained significant damage due to use, you may still request a return.
Returns may not be accepted in the following cases:
The item shows obvious signs of use that affect resale;
The item has sustained damage caused by the customer;
The item is missing essential accessories or components.
- Return Process
To request a return, please follow these steps:
Contact us via the methods listed below;
Provide your order number, purchase details, and the reason for the return;
Wait for customer service to confirm your return request;
Ship the item back to the return address provided by customer service.
Please do not ship the item without prior confirmation to avoid delays in processing your return.
- Return Address
Address: 734 W 4TH ST POMONA, CA 91766
- Return Shipping Costs
Orynth Retail LLC will cover return shipping costs if the return is due to product quality issues, damage, or receipt of the wrong item.
If the return is due to personal reasons—such as a change of mind, the item not meeting expectations, or an incorrect purchase—the customer is responsible for return shipping costs.
- Refund Processing
Once we receive the returned item and complete the inspection, we will process the refund within 3–5 business days. Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing times of the payment provider or bank.
- Order Cancellation
If you need to cancel your order, please contact us as soon as possible.
If the order has not yet entered the processing or shipping stage, we will do our best to assist with the cancellation. Once an order has been processed or shipped, it may need to be handled through the return process.
- Contact Us
If you have any questions regarding our return or refund policy, please contact us:
Company Name: Orynth Retail LLC
Address: 734 W 4TH ST POMONA, CA 91766
Phone: +1 7744038728
Email: support@orynthretail.shop
Thank you for choosing Orynth Retail LLC; we remain committed to providing our customers with reliable home and storage products and excellent service.